How many months of replacement guarantee do you provide?

ColoMachine comes with a 12 months warranty. It covers both parts and labor cost for replacing a defective unit. For more information, please read the Returns/Guarantee section of the Ordering Information. http://www.colomachine.com/colomachine-order-info.htm

I have a support question can I call you?

 To lower the support costs, we can not offer technical support service over the phone. Please send your technical question to to support@colomachine.com

Do you offer extended warranties?

Yes, we offer extended warranties.$69.00 for one year per machine, or $99.00 for two years per machine.

One of the servers I bought from you is down due to unknown hardware issue. I need a replacement server fast. Can you cross-ship a replacement unit to me?

Currently we do not offer cross-ship service. Any defective or dead on arrival (DOA) systems will need to be ship back to us first. We will either replace or repair the defective system. We will issue you a RMA number for returning of the defective unit. Please keep in mind that it takes three business days of turn-around-time to get the unit repaired. Please see the Defective Server Replacement Requests section of the Ordering Information for detail. Note: We ship the replacement unit using the standard UPS Ground Service. Depending on your location, it might take up to five business days before receiving the replacement unit

Are there any other ways to speed up the replacement process?

Yes, buy a stand-by unit or spare unit for emergency. ColoMachine 1U servers are "super" low-cost and affordable. Any serious webhosters or co-location providers should buy a few spare units just for emergency.