Return Policy Topics
These are Rackmount Distribution's standard return policies only to products purchased by you directly from the colomachine.com website.
Out-of-stock (back-order) system
If ColoMachine no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our RMA department. You will be notified via e-mail of two options: (1) ColoMachine can send you a comparable replacement item, or (2) ColoMachine can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a refund will be issued.
If you place an order for quantity of five (5) or more of our 1U systems on a single purchase, once purchase is completed, the order is automatically non-refundable.
Standard 30 day return policy
This is our Standard 30-Day Return Policy. Item cover by this policy must be returned to Rackmount Distribution within 30 day of the invoice date for this policy to apply. "Return" constitutes receipt of the product by Rackmount Distribution, and not the mere issuance of an RMA.
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