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Frequently Asked Questions - Warranty Information
1.How many years of replacement guarantee do you provide?
2. I have a support question can I call you?
3. Do you offer extended warranty?
4. One of the servers I bought from you is down
due to unknown hardware issue. I need a replacement server fast. Can you cross-ship a replacement unit to me?
5. Are there any other ways to speed up the replacement
process?
1.How
many months of replacement guarantee do you provide?
ColoMachine comes with a 12 months warranty. It covers both parts and labor cost for replacing a defective unit.
For more information, please read the Returns/Guarantee section of the Ordering Information.
http://www.colomachine.com/colomachine-order-info.htm
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2. I have a support question can I call you?
To lower the support costs, we can not offer technical support service over the phone. Please send your technical
question to to support@colomachine.com
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3. Do you offer extended warranties?
Yes, we offer extended warranties.$69.00 for one year per machine, or $99.00
for two years per machine.
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4. One of the servers I bought from you is down
due to unknown hardware issue. I need a replacement server fast. Can you cross-ship a replacement unit to me?
The answers are both yes and no.
Yes -
If the defective unit is still within the first 30 days of purchase, we will
cross-ship a replacement unit to you. Please see the 30 Days DOA (Dead on Arrival)
Replacement Requests section of the Ordering Information for detail.
No -
If the defective unit has past the first 30 days of purchase, we cannot cross-ship
a replacement unit to you due to cost issue. We will issue you a RMA number
for returning of the defective unit. Please keep in mind that it
takes three business days of turn-around-time to get the unit repaired. Please
see the Defective Server Replacement Requests section of the Ordering Information
for detail.
Note: We ship the replacement unit using the standard UPS Ground Service.
Depending on your location, it might take up to five business days before receiving
the replacement
unit
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5. Are there any other ways to speed up the replacement
process?
Yes, buy a stand-by unit or spare unit for emergency. ColoMachine 1U servers
are "super" low-cost
and affordable. Any serious webhosters or co-location providers should buy a
few spare units just for emergency.
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