Ordering Information

About ColoMachine

ColoMachine offers the best source for co-location and dedicated servers hardware.   By ordering large volumes of 1U/2U servers that are in high demand among webhosters, ColoMachine receives sizable discounts that is passed on to the web hosting community. ColoMachine will continue to increase its discounts as the webhosters’ support grows. We sell exclusively via the Internet. ColoMachine is a division of Rackmount Distribution Inc. specialized in manufacturing low-cost co-location servers

Although ColoMachine is present worldwide in CyberSpace, we do have a physical shipping location based in the state of New York. Our address is:

ColoMachine performs customer service exclusively via email (support@colomachine.com ), please direct all inquiries to this address, and please include for faster service your email address, customer number, and/or order code, as appropriate. Customer service is performed during normal business hours Monday to Friday, East Coast Time, please do not expect a reply outside of these hours. We work hard to respond to customer service queries within 1 business day. Note that we do not support the overhead of telephone operations which allows us to offer the discounts we do. Our FAX number is 516-997-5784 (please do not FAX orders), please include your email address in your FAX. All orders must be placed via www.colomachine.com.


Member of Better Business Bureau Reliability Program


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How to Obtain Price Quotes Including Shipping

To obtain price quotes including shipping:

1.      Click the “buy one” button, and put the product(s) that interest you in the basket.

2.      Click “Checkout”

3.      Click “Place Order Without Account” then enter your shipping information.

4.      Select “COD” as your payment method.

5.      Select your desired shipping carrier. (UPS or Fedex)

6.      Click “Continue”

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How to Order

To place an order:

1.      Click the “Buy one” button, and put the product(s) that interest you in the basket.

2.      Click “Checkout”

3.      Click either “Create New Account” or “Place Order Without Account” then enter your shipping information.

4.      Select a payment method. (Visa/MasterCard/Amex/Discover)

5.      Select your desired shipping carrier. (UPS or Fedex)

6.      Click “Continue”

Currently we do not accept telephone or e-mail orders. Please submit your order via the on-line shopping cart.

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Shipping Information

Orders received on In-stock items are ship the same day before 1:00PM EST (Monday – Friday).  Orders received after 1:00PM EST will be ship the next business day. 

We can only ship your order to your credit card billing address or an authorized shipping address listed on your credit card.

Some orders may be held longer for credit card verification process. This situation happens when the shipping address provided is not the same as your credit card billing address. 

Note that the shipping services do not deliver on weekends. Delivery times are calculated in terms of number of business days. For example, a UPS 1 Day PM order shipped on Friday will be delivered on Monday (assuming Monday is not a holiday).

Please note that all customs charges and fees, if any, are the responsibility of the recipient. A call to your customs office should clarify the issue.

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Inventory

In-stock servers are indicated with an “in-stock” wording on the ordering website.

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Returns / Guarantee

We guarantee satisfaction on your ColoMachine purchase. Any ColoMachine may be returned in original condition (no scratches on the cover or server chassis) within 30 days of receipt of your shipment, after requesting a return authorization code from support@colomachine.com.

Once we receive the server in original resalable condition (no scratches on the cover or on server chassis), we will refund the server purchasde price to your credit card, excluding shipping costs and a 15% restocking fee. If your order was paid for via check, you will receive credit to your Bookpool account.

ColoMachine servers come with 12 months warranty (parts & labor).

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Tracking Your Orders Online

You will receive an e-mail notifying you that your order has been shipped. Your shipped-out tracking number(s) are available upon request.

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Technical Support Requests (Hardware or Software)

Technical supports are provided via the following:

·         On-line Technical Support Forums

·         Technical FAQ

·         E-mail support – support@colomachine.com

Currently, ColoMachine does not offer telephone support. Please submit your technical support questions via the above support options.

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30 Days DOA (Dead on Arrival) Replacement Requests

ColoMachine offers a convenient way of replacing server(s) that are non-functional or dead on arrival (DOA) within the first 30 days of purchase. Simply send a request to support@colomachine.com. We will take care of the rest.

Steps for handling 30 Days DOA Requests

1.      Send a request to support@colomachine.com

2.      A tech support technician will issue you an RMA number and the return shipping address for returning the defective unit.

3.      A new replacement unit will be shipped to you via UPS Ground Service* within 48 hours.  At the same time, your credit card will be charged the amount of the defective unit. 

4.      After we receive the defective unit, we will issue a refund to your credit card for the cost of the defective unit.

* Faster shipping methods are available for additional fees.  ColoMachine pays the shipping cost of the replacement unit to customer.  Customer is responsible for the return shipping cost to ColoMachine.

Please see “Defective Server Replacement Requests”, if other type of payment methods were used for purchasing ColoMachine servers.

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Defective Server Replacement Requests (After the initial 30 days of purchase)

Each ColoMachine server comes with twelve (12) months of limited warranty covering parts and labor cost of replacing the defective unit. Simply send a request to support@colomachine.com.  We will take care of the rest.

Steps for handling Defective Server Replacement Requests

1.      Send a request to support@colomachine.com

2.      A tech support technician will issue you an RMA number and the return shipping address for returning the defective unit.

3.      Pack the defective server unit using the original ColoMachine shipping box or ColoMachine approved shipping container**.

4.      Once, we receive the defective unit; allow three (3) business days for repairing the defective unit.

5.      A repaired unit will be shipping to you via UPS Ground Service*. 

* Faster shipping methods are available for additional fees.  ColoMachine pays the shipping cost of the replacement unit to customer.  Customer is responsible for the return shipping cost to ColoMachine.

** Please send e-mail to support@colomachine.com for a list of approved shipping containers.

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Special Server Configuration Requests (Hardware or Software)

Currently we do not accept custom configuration orders. In order to provide the lowest possible prices, the servers have been pre-built in mass quantities. They are available on a first-come-first-serve basis. We do not take back order. If the above unit is out-of-stock, please check back with us later. Thank you for your support!

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Comments and Service

ColoMachine performs customer service exclusively via email (please direct all inquiries to this address, and please include for faster service your email address, customer number, and/or order code, as appropriate. Customer service is performed during normal business hours Monday to Friday, East Coast Time, please do not expect a reply outside of these hours. We work hard to respond to customer service queries within 1 business day.

Sales  - salescm@colomachine.com

Technical Support - support@colomachine.com

We welcome your comments, suggestions, ideas, and requests for service. ColoMachine does not support the overhead of telephone operations, which allows us to offer the discounts we do.

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Sales Tax

A 8.5% sales tax is added to all orders delivered in the state of New York.

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Forms of Payment

Order placed within United States and Canada

We accept Discover/MasterCard/Visa/AMEX* orders and pre-payment by check and money order.

Credit cards are charged on the day of shipping the order. On your credit card bill the vendor will show as PCW Microsystems, Inc.

If you are paying by check or money order please mail your payment to:

Rackmount Distribution Inc. (ColoMachine Brand Division)
134 Linden Ave
Westbury, NY 11590

Please include a screen-printout of your order, so that we can identify your payment. Orders paid for by check will be shipped once the check clears.

Credit Card Order Policies:

1.      ColoMachine will only ship product(s) to customer’s credit card billing address or an authorized credit card shipping address. The credit card billing address is the address where customer receives his or her monthly credit card statement. 

2.      We do not ship to Postal Office Boxes (PO Box).

3.      We do not “drop ship” order to a data center.

Order placed outside of United States or Canada

We accept bank wire transfer and pre-payment.

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Security

For your security and convenience, the ColoMachine WWW site supports SSL, which allows you to submit confidential information securely and conveniently. Furthermore, any change to your ColoMachine account shipping address requires that the credit card information be re-entered to verify your identity, and sends an e-mail to you notifying you of the change.

If you do not feel comfortable submitting your information via the Internet, you can FAX (516-997-5784) the information. Please include all of the following information: a new password, name, e-mail, shipping address, form of payment, and if paying via credit card, your card number / expiration date and credit card billing address.

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International Buyers

We do not accept credit card for international order (order from outside of U.S). All international order must be pre-paid via Bank Wire Transfer. Please send an e-mail to salescm@colomachine.com for more detail.