Frequently Asked Questions - Reseller Information

1. Do you offer reseller discounts?

2. I would like to order a CM unit using my credit card. Do you offer drop-ship to my co-location provider?

3. Can my customers e-mail ColoMachine for support?


1.Do you offer reseller discounts?


We are not offering as of now.

We do offer special promotions on a random day every month through our website.


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2. I would like to order a CM unit using my credit card. Do you offer drop-ship to my co-location provider?

No, at this time we do not offer drop-ship service. We can only ship to your credit card's billing address. You will have to re-ship the server to your co-location provider.



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3. Can my customers e-mail ColoMachine for support?

The answer is yes but with a condition.

We support every server with a "ColoMachine" name on it. Your customer will need the server's serial number for contacting ColoMachine support service.
As a ColoMachine authorized dealer, part of your responsibility is to support your customers. If we feel that you are not providing adequate support to your customers (lacking of communications or etc.), we will remove your name from our resellers list.


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