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Ordering Information
About ColoMachine
ColoMachine offers the best source for co-location and
dedicated servers hardware. By
ordering large volumes of 1U/2U servers that are in high
demand among webhosters, ColoMachine receives sizable discounts
that is passed on to the web hosting community. ColoMachine
will continue to increase its discounts as the webhosters’ support
grows. We sell exclusively via the Internet. ColoMachine
is a division of Rackmount Distribution Inc. specialized
in manufacturing low-cost co-location servers
Although ColoMachine is present worldwide in CyberSpace,
we do have a physical shipping location based in the state
of New York. Our address is:
- ColoMachine
(A Division of Rackmount Distribution Inc)
134 Linden Avenue, Suite #100
Westbury, NY 11590
United States of America
salescm@colomachine.com
ColoMachine performs customer service exclusively via
email (support@colomachine.com ),
please direct all inquiries to this address, and please
include for faster service your email address, customer
number, and/or order code, as appropriate. Customer service
is performed during normal business hours Monday to Friday,
East Coast Time, please do not expect a reply outside of
these hours. We work hard to respond to customer service
queries within 1 business day. Note that we do not support
the overhead of telephone operations which allows us to
offer the discounts we do. Our FAX number is 516-997-5784
(please do not FAX orders), please include your email address
in your FAX. All orders must be placed via www.colomachine.com.
Member of Better Business Bureau Reliability Program
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How
to obtain a price quote ?
How to obtain price quotes for server?
- Click the “Buy One” or “Need
Quote” button,
and put the product(s) that interest you in the basket.
- Select other options then click “Next”.
- Enter qty you want then Click “Next”.
- Enter User Name and Password. If you are a new user,
click “Create Account” to create a login account.
To PRINT price quote
- Click the PQId number
- Select File, Print to print your price quote.
To receive e-mail copy
- Click “Email to me”
- Note: Price quote will send to the e-mail address you set up on your User Information profile.
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How
to add to MyBasket ?
How to add servers to MyBasket?
- Click the “Buy One” or “Need
Quote” button,
and put the product(s) that interest you in the basket.
- Select other options then click “Next”.
- Enter qty you want then Click “Next”.
- Enter User Name and Password. If you are a new user, click “Create
Account” to create a login account.
- Click “Buy” button. (This add your system into MyBasket.)
- You can either click “Continue Shopping” or
click “Checkout” to finish add to MyBasket
process.
How to add items to MyBasket?
- Click the “Buy One” button, and put the items
that interest you in the basket.
- Click “Continue Shopping” or “Checkout” button
to finish add to MyBasket process.
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How to Order Server?
- Click the “Buy One” button, and put the
product(s) that interest you in the basket.
- Select other options then click “Next”.
- Enter qty you want then Click “Next”.
- Enter User Name and Password. If you are a new user, click “Create
Account” to create a login account.
- Click “Buy” for the system under valid price
quotes. (Price Quote ID is arrange from new to old quote date)
- Click “Checkout”
- Verify Shipping Address then click “Next”
- Select Shipping Method and Tax Rate (if applicable) then
click “Next”
- Enter Discount Code if available
- Select Payment Method then click “Next”
- Click “Submit Order” to complete your order
Currently we do not accept telephone or e-mail orders. Please submit your order via the
on-line shopping cart.
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Shipping Information
Orders received on In-stock items are ship the same day
before 1:00PM EST (Monday – Friday). Orders
received after 1:00PM EST will be ship the next business
day.
We can only ship your order to your credit card billing
address or an authorized shipping address listed on your
credit card.
Some orders may be held longer for credit card verification
process. This situation happens when the shipping address
provided is not the same as your credit card billing address.
Note that the shipping services do not deliver on weekends. Delivery
times are calculated in terms of number of business days. For
example, a UPS 1 Day PM order shipped on Friday will
be delivered on Monday (assuming Monday is not a holiday).
Please note that all customs charges and fees, if any,
are the responsibility of the recipient. A call to your
customs office should clarify the issue.
Inventory
In-stock servers are indicated with an “in-stock” wording
on the ordering website.
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Returns / Guarantee
We guarantee satisfaction on your ColoMachine purchase.
Any ColoMachine may be returned in original condition (no
scratches on the cover or server chassis) within 30 days
of receipt of your shipment, after requesting a return
authorization code from support@colomachine.com.
Once we receive the server in original resalable condition
(no scratches on the cover or on server chassis), we will
refund the server purchasde price to your credit card,
excluding shipping costs and a 15% restocking fee. If your
order was paid for via check, you will receive credit to
your Bookpool account.
ColoMachine servers come with 12 months warranty (parts & labor).
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Tracking
Your Orders Online
You will receive an e-mail notifying you that your order
has been shipped. Your shipped-out tracking number(s) are
available upon request.
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Technical
Support Requests (Hardware or Software)
Technical supports are provided via the following:
·
On-line Technical Support Forums
·
Technical FAQ
·
E-mail support – support@colomachine.com
Currently, ColoMachine does not offer
telephone support. Please submit your technical support
questions via the above support options.
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30
Days DOA (Dead on Arrival) Replacement Requests
ColoMachine offers a convenient way of replacing server(s)
that are non-functional or dead on arrival (DOA) within
the first 30 days of purchase. Simply send a request to support@colomachine.com.
We will take care of the rest.
Steps for handling 30 Days DOA Requests
1.
Send a request to support@colomachine.com
2.
A tech support technician will issue you an RMA number
and the return shipping address for returning the defective
unit.
3.
A new replacement unit will be shipped to you via UPS Ground
Service* within 48 hours. At
the same time, your credit card will be charged the amount
of the defective unit.
4.
After we receive the defective unit, we will issue a refund
to your credit card for the cost of the defective unit.
* Faster shipping methods are available for additional
fees. ColoMachine
pays the shipping cost of the replacement unit to customer. Customer
is responsible for the return shipping cost to ColoMachine.
Please see “Defective Server Replacement Requests”, if
other type of payment methods were used for purchasing
ColoMachine servers.
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Defective
Server Replacement Requests (After
the initial 30 days of purchase)
Each ColoMachine server comes with twelve (12) months
of limited warranty covering parts and labor cost of replacing
the defective unit. Simply send a request to support@colomachine.com. We will take care of the rest.
Steps for handling Defective Server Replacement Requests
1.
Send a request to support@colomachine.com
2.
A tech support technician will issue you an RMA number
and the return shipping address for returning the defective
unit.
3.
Pack the defective server unit using the original ColoMachine
shipping box or ColoMachine approved shipping container**.
4.
Once, we receive the defective unit; allow three (3) business
days for repairing the defective unit.
5.
A repaired unit will be shipping to you via UPS Ground
Service*.
* Faster shipping methods are available for additional
fees. ColoMachine
pays the shipping cost of the replacement unit to customer. Customer
is responsible for the return shipping cost to ColoMachine.
** Please send e-mail to support@colomachine.com for
a list of approved shipping containers.
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Special
Server Configuration Requests (Hardware or Software)
Currently we do not accept custom configuration orders.
In order to provide the lowest possible prices, the servers
have been pre-built in mass quantities. They are available
on a first-come-first-serve basis. We do not take back
order. If the above unit is out-of-stock, please check
back with us later. Thank you for your support!
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Comments and Service
ColoMachine performs customer service exclusively via
email (please direct all inquiries to this address, and
please include for faster service your email address, customer
number, and/or order code, as appropriate. Customer service
is performed during normal business hours Monday to Friday,
East Coast Time, please do not expect a reply outside of
these hours. We work hard to respond to customer service
queries within 1 business day.
Sales - salescm@colomachine.com
Technical Support - support@colomachine.com
We welcome your comments, suggestions, ideas, and requests
for service. ColoMachine does not support the overhead
of telephone operations, which allows us to offer the discounts
we do.
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Sales Tax
A 8.5% sales tax is added to all orders delivered in the
state of New York.
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Forms of Payment
Order placed within United States and Canada
We accept Discover/MasterCard/Visa/AMEX* orders and pre-payment
by check and money order.
Credit cards are charged on the day of shipping the order.
On your credit card bill the vendor will show as PCW Microsystems,
Inc.
If you are paying by check or money
order please mail your payment to:
Rackmount Distribution Inc. (ColoMachine Brand Division)
134 Linden Ave
Westbury, NY 11590
Please include a screen-printout of your order, so that
we can identify your payment. Orders paid for by check
will be shipped once the check clears.
Credit Card Order Policies:
1.
ColoMachine will only ship product(s) to customer’s credit
card billing address or an authorized credit card shipping
address. The credit card billing address is the address
where customer receives his or her monthly credit card
statement.
2.
We do not ship to Postal Office Boxes (PO Box).
3.
We do not “drop ship” order to a data center.
Order placed outside of United States or Canada
We accept bank wire transfer and pre-payment.
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Security
For your security and convenience, the
ColoMachine WWW site supports SSL, which allows you to
submit confidential information securely and conveniently.
Furthermore, any change to your ColoMachine account shipping
address requires that the credit card information be re-entered
to verify your identity, and sends an e-mail to you notifying
you of the change.
If you do not feel comfortable submitting your information
via the Internet, you can FAX (516-997-5784) the information.
Please include all of the following information:
a new password, name, e-mail, shipping address, form of
payment, and if paying via credit card, your card number
/ expiration date and credit card billing address.
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International
Buyers
We do not accept credit card for international order
(order from outside of U.S). All international order
must be pre-paid via Bank
Wire Transfer. Please send an e-mail to salescm@colomachine.com
for more detail.
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