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Frequently Asked Questions - Technical Support
1. I have a support question can I call you?
2. Does ColoMachine come with rear-mounting brackets?
3.One of the servers I bought from you is down due
to unknown hardware issue. I need a replacement server fast. Can you cross-ship a replacement unit to me?
4. Are there any other ways to speed up the replacement
process?
1. I have a support question can I call
you?
To lower the support costs, we do not offer technical support service over the
phone. Please send us your support
question(s) to support@colomachine.com
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2. Does ColoMachine come with rear-mounting
brackets?
The unit does not come with rear-mounting brackets. You can purchase it separately
at $25.00 per pair. However, it does come with two front ears which also serve
to center-mount the unit in a two post rack.
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3.One of the servers I bought from you
is down due to unknown hardware issue. I need a replacement server fast. Can you cross-ship a replacement unit
to me?
The answers are both yes and no.
Yes -
If the defective unit is still within the first 30 days of purchase, we will
cross-ship a replacement unit to you. Please see the 30 Days DOA (Dead on Arrival)
Replacement Requests
section of the Ordering Information for more detail.
No -
If the defective unit has past the first 30 days of purchase, we cannot cross-ship
a replacement unit to you due to cost issue. We will issue you a RMA number for
returning the defective unit. Please keep in mind that it
takes three business days of turn-around-time to get the unit repaired. Please
see the Defective Server Replacement Requests section of the Ordering Information
for detail.
Note: We ship the replacement unit using the standard UPS Ground Service.
Depending on your location, it might take up to five business days before receiving
the replacement
unit
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4. Are there any other ways to speed up
the replacement process?
Yes, you buy a stand-by unit or spare unit for emergency. ColoMachine 1U servers
are "super" low-cost
and affordable. Any serious webhosters or co-location providers should buy a
few spare units just for emergency.
Is just common sense.
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