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Frequently Asked Questions - Pre-Sales Support
1.Can we get the
same machine with P4 3.06 Ghz?
2.If we provide you with our Windows 2000 Server
License Key can you install it on the servers before you ship them? If yes what will be the charge for it?
3.Are there any Bulk Purchase Discounts?
4. Are you selling used or refurbished machines?
5.Can I call you to place an order? What is your
phone number
6. I would like
to order a CM unit using my credit card. Do you offer drop-ship to my
co-location provider?
7. Do you offer extended warranty?
8. If we were
to purchase five units, would
there be any sort of discount?
9. Can the server be dropped shipped?
10. I want to buy your machines. Is there a number
I can speak to someone about this?
11. How many years of replacement guarantee do you provide?
12 I was wondering if you generally keep a large
number of these in stock?
1.Can we get the
same
machine with P4 3.06 Ghz?
Yes, at this time, our highest performance server model is (CM-57 1U server-
P4 3.06 / 1GB / 2 x 120GB IDE HD). We do not offer custom servers. All customization
have to be done by the customer. In
order
to
provide the webhosting
and
co-location
markets with low priced 1U servers, the servers have been built
in mass quantities.
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2.If we provide you with our Windows 2000 Server
License Key can you install it on the servers before you ship them? If yes what will be the charge for it?
To lower the server costs, we do not offer custom software installation service. We do offer standard Redhat Linux
and FreeBSD installation service at $12.00 per machine. Please keep in mind that we are using hard disk duplicators
for the standard installation. We are not able to change the default settings of the Redhat and FreeBSD installation.
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3.Are there any Bulk Purchase Discounts?
Unfortunately, the price is already at rock bottom.
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4. Are you selling used or refurbished machines?
We only sell brand new machines. They are made of quality brand name parts.
You could build a similar machine using the parts listed, but at a much higher
price. Not to mention, we are making sure that every ColoMachine works
well under Windows 2000, Redhat Linux and FreeBSD operating systems. You don't
have to worry about operating system compatiblity
issues.
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5.Can I call you to place an order? What is your
phone number?
We do not accept telephone orders. Please use our on-line ordering system to place your order. Please keep in mind
that it is costly for us to maintain a call center.
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6. I would like
to order a CM unit using my credit card. Do you offer drop-ship to my co-location
provider?
No, at this time we do not offer drop-shp service. We can only ship to your credit
card's billing address. You
will have to re-ship the server to your co-location provider.
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7. Do you offer extended warranties?
Yes, we offer extended warranties. It costs an addtional $69.00 per machine per
year, or $99.00 per machine for two years. The service is avaialbe
at the time of your order.
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8. If we were to purchase five of these, would
there be any sort of discount?
Unfortunately not, the price is already at the rock bottom.
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9. Can the server be dropped shipped?
Yes, we can do offer a conditional drop-ship service. The order must be pre-paid with a bank wire transfer or a
cashier check.
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10. I want to buy your machines. Is there a number
I can speak to someone about this?
We do not accept telephone orders. Please use the on-line ordering system to place your order.
If you have any questions, please send us an e-mail to any of the following e-mail addresses.
· Sales Issues - salescm@colomachine.com
· Technical Issues - support@colomachine.com
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11.How many months of replacement guarantee do you
provide?
ColoMachine comes with a standard 12 months warranty. It covers both parts and
labor costs for replacing a defective ColoMachine. For more information, please
read the Returns/Guarantee section of the Ordering Information.
http://www.colomachine.com/colomachine-order-info.htm
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12. I was wondering if you generally keep a large
number of these in stock?
The stock availability of CM units varies from week to week. Usually
they are sold-out fairly quick. If you order them on Monday or Tuesday, we
should
have
them in stock and ready to ship.
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